The danger of academic terms falling to common parlance: "Emotional Labour" a response

I read the BBC3 article on "Emotional Labour" being a key word in 2018 with interest as this was the very subject of my PhD thesis. Emotional labour was defined in the 80's in "The Managed Heart" by Arlie Russell Hochschild as the behaviour a service (customer facing) worker performs through managing his or her "...feeling to create a publically observable facial and bodily display...This kind of labor calls for a coordination of mind and feeling, and it sometimes draws on a source of self that we honour as deep and integral to our individuality." (Hochschild, 2003:7). For Hochschild, emotional labour was constructed as the outward display of emotion that fits organisational norms. Sometim

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