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December 22, 2018

I read the BBC3 article on "Emotional Labour" being a key word in 2018 with interest as this was the very subject of my PhD thesis.

Emotional labour was defined in the 80's in "The Managed Heart" by Arlie Russell Hochschild as the behaviour a service (customer facing) w...

September 14, 2017

Many of us have been there.  You are tired, you're stressed, it's the end of the day - and suddenly a client is winding you up.  You're not even sure if they really ARE winding you up - your empathetic, compassionate mind thinks it's probably just you having a bad day,...

September 13, 2017

When caring is part of your job, it is "emotional labour".  You are not doing it to get something direct in return - that is not the place nor duty nor the obligation of the person receiving your care. 


Therefore, emotional agility includes SELF CARE.  This is ess...

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